Last updated: October 21, 2026
Every Damascus Box piece is made by hand in Damascus, Syria, and dispatched from our base in Berlin, Germany. Each order is inspected and carefully packed before it leaves us.
Below you will find our processing times, delivery estimates, shipping rates and customs information.
Orders are prepared and dispatched within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding German public holidays.
| Destination | Estimated delivery |
|---|---|
| Germany | 2–4 business days |
| Rest of Europe | 4–10 business days |
| United States | 4–8 business days (Expedited Shipping) |
| Rest of the world | 14–21 business days |
Delivery times are counted from dispatch, not from the moment the order is placed. All timings are estimates and not guarantees. Delivery may take longer due to customs clearance, public holidays, remote destinations or local carrier conditions.
We also offer Express Shipping via DHL or UPS:
| Destination | Estimated delivery |
|---|---|
| Germany | 1–2 business days |
| Rest of the world | 1–4 business days |
If Express shipping is not available for your country, please contact us via our Contact page and we will arrange it for you.
Standard shipping rates below the free-shipping threshold:
| Destination | Most pieces | Chess sets and trays |
|---|---|---|
| Germany | €3.90 | €6.90 |
| European Union | €9.90 | €12.50 |
| United Kingdom | €20.00 | €27.00 |
| Rest of Europe (non-EU) | €22.50 | €30.00 |
| Canada | €26.90 | €48.00 |
| Australia and New Zealand | €26.90 | €56.00 |
| Asia | €27.00 | €46.00 |
| Middle East | €22.50 | €38.00 |
Express shipping rates (via DHL or UPS), where available:
| Destination | Most pieces | Chess sets and trays |
|---|---|---|
| Germany | €15.00 | €15.00 |
| Belgium, Netherlands, Luxembourg | €29.00 | €35.00 |
| France, Italy, Spain, Portugal, Austria, Denmark, Sweden, Finland, Ireland, Greece | €39.00 | €49.00 |
| Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania, Cyprus, Malta | €49.00 | €59.00 |
| United Kingdom | €39.00 | €45.00 |
| Rest of Europe (non-EU) | €49.00 | €75.00 |
| Canada | €55.00 | €95.00 |
| Australia and New Zealand | €99.00 | €145.00 |
| Middle East | €99.00 | €145.00 |
Heavier orders with several pieces are priced by total weight at checkout. Chess and backgammon sets travel in a large box, so their express price is the higher weight rate shown at checkout.
Express Shipping is not currently available to Asia. For the United States, all orders are sent with UPS Expedited Shipping, see the rates below.
United States: orders to the United States are shipped with UPS Expedited Shipping and are free on orders from $350. Below that, shipping is priced as follows:
| Order | Shipping cost |
|---|---|
| Orders up to €50 | €30.00 |
| Orders over €50 | €40.00 |
| Chess and backgammon sets, large trays | €60.00 |
| Orders from $350 | Free |
Prices on our site are shown in U.S. dollars at the current exchange rate, so the euro amounts above may appear slightly different at checkout. U.S. customs duties and import taxes are not included in these rates and are payable by the customer on delivery (see section 6).
If your order combines a chess or backgammon set or a large tray with other pieces, the two shipping costs are added together. The total is always shown at checkout before payment.
Orders are shipped with DHL using DHL GoGreen, a carbon-reduced service, so that your piece travels with a lower transport footprint. Orders to the United States are shipped via Expedited Shipping, and some international destinations are served by DHL partner carriers on the final leg.
As soon as your order is dispatched, we send a shipping confirmation by email containing your tracking number and a link to follow the shipment. Tracking data can take up to 24 hours to appear after the label is created. If your tracking has not updated within a few days, write to us and we will follow it up with the carrier.
Damascus Box is registered in Germany as a Kleingewerbe operating under the small business regulation (Kleinunternehmerregelung, § 19 UStG). For this reason no VAT is charged on our orders.
Orders shipped outside the European Union may be subject to import duties, customs charges, handling fees or local sales taxes on arrival. These charges are set by the destination country and are payable by the customer, including for orders shipped to the United States. We cannot calculate or refund these charges, and we are not able to mark shipments as gifts or declare a lower value. If a parcel is refused or abandoned at customs, any return and handling costs may be deducted from a refund.
Customs clearance can delay delivery. Delays caused by customs are outside our control and we are not responsible for them.
For returns and exchanges, please see our Refund Policy.
For any shipping questions, reach us anytime at: info@damascusbox.com or via our Contact page.
