FAQ — Frequently Asked Questions

We are based in Berlin, Germany. Every piece is handcrafted in Damascus by independent master craftsmen and shipped to you from Berlin — so customers in the EU never pay customs or import fees.

All orders are shipped with DHL GoGreen, carefully packed by hand and prepared within 1–2 business days. Delivery takes 2–4 business days within Germany, up to 8 business days in the EU, and 14–21 business days worldwide. Need it faster? Express delivery with DHL Express or UPS Express arrives in 1–4 business days worldwide. Every order includes tracking.

Yes — we ship across the EU and worldwide, including the UK, USA, Canada, Australia and the Gulf countries. Orders outside the EU may be subject to local customs duties or import fees.

Yes. You can return any piece within 14 days of receiving it, as long as it is unused, undamaged and in its original packaging. Custom and personalized pieces cannot be returned. If a piece arrives damaged or incorrect, we cover the return shipping and make it right. Approved refunds are issued within 10 business days.

Yes. Each piece is handcrafted with passion and so much patience by master craftsmen in Damascus — some with more than 75 years at the workbench. No two pieces are ever identical: the wood grain, the mother-of-pearl, the hands that made it — all one of a kind.

Every Damascus Box piece ships with a numbered certificate of authenticity, individually registered and signed. It documents the piece, its materials and its origin in Damascus.

Damascene mosaic is a centuries-old woodcraft from Damascus, Syria. Fine pieces of walnut, rose, lemon and other natural woods are cut and inlaid by hand — together with mother-of-pearl — into intricate geometric patterns. The technique is passed down from father to son through generations. It is a story you can hold in your hands.

Independent master craftsmen in Damascus whom we know personally — we buy directly from their workshops, with no middlemen. Read the story of Abu Boutros, 90 years old with more than 75 years in the craft, on our blog.

Simply wipe it with a soft, dry cloth. Keep it away from direct sunlight, radiators and humidity. No polish or chemicals are needed — the natural wax finish protects the wood and mother-of-pearl for generations.