Refund policy

Return & Refund Policy

Last updated: August 4, 2026

We want you to love your Damascus Box purchase. If something isn't right, you may be able to return your item under the conditions below. For delivery times, see our Shipping Policy.

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1. Return Window

You have 14 days from the day you receive your order to request a return.

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2. Return Eligibility

To be eligible for a return:

• Your item must be in the same condition that you received it
• Unused, unworn, and undamaged
• With tags (if applicable)
• In the original packaging
• You must have receipt or proof of purchase

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3. Return Costs — Who Pays for Return Shipping?

Reason for Return	Who Pays
Change of mind / wrong style / no longer wanted	Customer
Damaged, defective, or incorrect items	Damascus Box

We do not refund the original shipping cost unless the return is due to an error on our side. Any customs duties or import taxes already paid are non-refundable.

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4. How to Start a Return

Email us at info@damascusbox.com with:

• Order number
• Item(s) being returned
• Reason for return
• Photos if the item is defective/damaged

If approved, you will receive:

• A return shipping label (where applicable)
• Instructions for shipping the item back

Items sent back without prior approval will not be accepted.

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5. Damages & Issues

Please inspect your item upon delivery and contact us immediately if:

• It is defective
• It is damaged
• You received the wrong item

We will make it right — usually by replacement or refund.

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6. Exceptions / Non-Returnable Items

We do not accept returns on:

• Custom-made or personalized items
• Gift cards
• Items sold as Final Sale
• Perishable goods (food, plants, flowers)
• Personal care products
• Hazardous materials / flammable liquids

If unsure, please contact us before ordering.

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7. Exchanges

To exchange an item, please start a return request first. Once approved, you can place a new order for the replacement.

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8. European Union 14-Day Cooling-Off Period

If shipped to an EU country, you may cancel your order within 14 days of receipt for any reason. Items must be returned at your cost (unless defective) and meet normal eligibility conditions.

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9. Refused or Undelivered Packages

Refusing to accept or collect your package does not, by itself, cancel your order or automatically entitle you to a refund.

The EU's 14-day right of cancellation (withdrawal) is not exercised simply by refusing a delivery. To cancel your order, withdraw from your purchase, or request a return or refund, you must contact us directly — refusing the package alone is not sufficient.

Please reach us at info@damascusbox.com or via our Contact page, and we will confirm your cancellation, withdrawal, return, or refund request.

Once a refused or undelivered package is returned to us, we will process it under the standard return conditions and refund timelines below. If the parcel was refused without prior contact, we reserve the right to deduct the return shipping and re-delivery costs we actually incurred from your refund, unless the refusal was due to an error on our part (e.g. a damaged, defective, or incorrect item).

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10. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

• Refund is issued to your original payment method within 10 business days
• Bank processing times may vary

If your refund is delayed over 15 business days after approval, please contact us.

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