Last updated: August 4, 2026
We are a small team, and we genuinely enjoy hearing from the people who bring our work into their homes. Whether you have a question about a piece, an order on its way, or a collection you would like to know more about, we are always glad to help.
The quickest way to reach us is by email at info@damascusbox.com. You can also write to us through our Contact page, and your message will arrive in the same inbox.
We reply to every message personally, usually within 1–2 business days. If you write to us over a weekend or a public holiday in Germany, we will come back to you on the next working day.
To help us answer you quickly, please include:
Photographs help us resolve damage claims without delay, so please send them with your first message where possible.
Every Damascus Box piece is made by hand in Damascus, Syria, by named craftsmen and family workshops. Orders are dispatched from our base in Berlin, Germany, and shipped worldwide.
We welcome wholesale, retail partnership, and trade enquiries, including curated collections for galleries, boutiques, and interior projects. Please write to us at the same address and tell us a little about your business and the pieces that interest you.
Many questions are answered in our Shipping Policy and our Refund Policy. If anything there is unclear, simply write to us and we will explain it in plain terms.
| Trade name | Damascus Box |
|---|---|
| Represented by | Yazan Krayem |
| Physical address | Gartenstr. 58 13355 Berlin, Germany |
| Phone | +49 160 4574617 |
| info@damascusbox.com | |
| VAT ID | DE456044545 |
We hold a VAT identification number for intra-EU purposes, but no VAT is charged on our sales: as a small business under the German Kleinunternehmerregelung (§ 19 UStG), the price you see is the price you pay.
You can reach us anytime at: info@damascusbox.com or via our Contact page.
